Frequently Asked Questions
A: Although our Membership is Unlimited. Our providers have the professional right to deny an appointment if they feel as though it could be a conflict with the regulations of (TDLR) , Or if it's a risk of a customers overall Health & Wellness.
A: Your membership includes access to on-demand beauty services delivered to your Location. Services may include facials, brows, makeup, hair styling, waxing, nails, and more.
A: Yes, a friend may use your membership services as long as the account holder is aware and gives approval. However, the account holder remains fully responsible for all bookings, charges, and any activity tied to the membership.
A: Memberships are billed automatically each month on your original sign-up date unless otherwise stated in your agreement.
A: All Memberships require a 3 Month commitment period. After that, it continues month-to-month until canceled. This ensures our clients have a full experience with us, before making a decision to their cancel service.
A: Yes, members may request a pause after the 3 Month commitment period.
A: A 14 day notice before your next billing cycle is typically required to avoid being charged for the next month.
A: Members can book through the Moi booking section once logged in.
A: In a Scenario of a client Cancelling last minute, on your first account, Clients will be given a formal warning provided via email, on your second account Clients will be charged for half the retail price of the service, on your third account clients will be charged the full retail price of the service with no refund.
Emergencies & Sickness are excluded from this policy
A: Yes, reschedules must be made at least 48 hours in advance to avoid fees.
A: Clients should have a clean, well-lit space for services. All professional tools are provided by the provider unless otherwise stated.
A: Moi currently services the DFW area, with specific zip codes depending on provider.
A: Your account may be paused until payment is successfully processed.
A: All concerns should be submitted to the Moi support team via email or the official contact form. We review all concerns within 24–72 hours.